Answer-seizure ratio
Monitor call connection performance by destination and route.
VOIP · CRM · NUMBERING · CONTACT CENTERS
Telecommunications built for performance.
Wholesale VoIP, CRM and contact center solutions, DID numbers and value-added services. Technical expertise for operations that need stability, visibility and control.
DIAL CONSULT INTERACTION / B2B TELECOM
Expertise.
Performance.
01 Routing & continuity02 Audio quality & KPIs03 Caller identity & compliance04 Deployment & support
Solutions
Clear solutions. One technical partner.
From call routing to team workflows, we define the project around your operational needs.
01
Wholesale VoIP & SIP
Multi-trunk routing, termination and quality monitoring. An operational approach for operators, brokers and organizations handling B2B voice traffic.
Explore this solution →02
CRM & contact centers
Vicidial deployment and optimization, workflow organization and reporting. CRM integration is scoped around your tools and processes.
Explore this solution →03
DID numbers & CLI
Number and block management, inbound routing and caller identity consistency. A strategy based on the country and intended use.
Explore this solution →04
Premium-rate numbers & VAS
Premium numbers, IVR and reporting for VAS projects. Each project is scoped according to its market, use and applicable conditions.
Explore this solution →MONITORING / KPI / QoS
Decisions informed by data.
ASR, ACD, release causes and call distribution: an operational perspective on telephony performance.
Explore this solution →Average call duration
A metric to interpret in the context of your traffic profile.
Communication quality
Codecs, latency, jitter and network behavior.
Our approach
From audit to operations.
A structured approach to understanding infrastructure, setting priorities and measuring results.
Analysis
Routes, volumes, destinations, codecs, CLI and workflows. We identify the issues affecting operations.
Architecture
We define routing rules, platform integrations, continuity and the metrics to monitor.
Deployment
We configure the agreed components and check workflows before production.
Optimization
We review KPIs, rejection causes and audio quality to adjust the configuration.
For organizations with production requirements.
Operators & brokers
Wholesale VoIP, multi-trunk routing and destination analysis.
Contact centers
Vicidial, campaigns, call distribution and reporting.
Businesses & service providers
Numbering, communication workflows and value-added services.
Frequently asked questions
How is a quote prepared?+
Based on target countries, traffic profile, volumes, agent numbers and requested services. Share these details for a tailored proposal.
Can you work with our existing infrastructure?+
We start by reviewing your platform and configuration. Integration and migration are scoped after assessing technical compatibility.
What is a DID number?+
A direct inward dialing number that can route incoming calls to a team, extension or platform. Availability and conditions depend on country and number type.
What must be defined for premium-rate numbers?+
The service, market, pricing conditions and caller information. Availability and remuneration terms are established for the specific project.