Vicidial
Deployment, dialer configuration and environment adaptation for contact center operations.
CRM & contact centers
Connect telephony with the work your teams do.
Vicidial deployment and optimization, workflow organization and reporting. CRM integration is scoped around your tools and processes.
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What we can address
Agent workflows
Scripts, call distribution, dialing pace and campaign organization.
Production optimization
Review AMD, abandoned calls, audio issues and pacing parameters.
Reporting & integration
Operational KPIs and assessment of available interfaces for your existing CRM.
DCI / CRM
Your project in practice
Examples of needs we can assess with you.
A telephone sales team
Organize campaigns, scripts and call distribution in Vicidial.
Describe my project →A consistent sales workflow
Define the data and statuses exchanged between telephony and your CRM.
Describe my project →Our approach
From audit to operations.
A structured approach to understanding infrastructure, setting priorities and measuring results.
Analysis
Routes, volumes, destinations, codecs, CLI and workflows. We identify the issues affecting operations.
Architecture
We define routing rules, platform integrations, continuity and the metrics to monitor.
Deployment
We configure the agreed components and check workflows before production.
Optimization
We review KPIs, rejection causes and audio quality to adjust the configuration.